Shipping policy

Shipping Policy

Dispatch Times: As many of our pieces are made to order, we aim to dispatch all orders within 2–3 working days of receiving your order confirmation and payment. If you need your items sooner, please email us and we will do our very best to accommodate your request.

United Kingdom (including Northern Ireland):

We aim to dispatch items within 2-3 working days of receiving your order confirmation and payment. If you need your items asap, please email us so we can try our best to accommodate your needs. UK orders have the option to choose Royal Mail Tracked 24 Signed (£5.95), which aims to deliver next working day or Royal Mail Tracked 48 Signed (£5.00), which aims to deliver within two working days. You will receive an email and SMS once your order has been dispatched, allowing you to track your package. We offer free delivery on all UK orders over £180 using Royal Mail's Tracked 48 service. 

International Delivery: 

Please note: Due to new regulations that we’re currently working through, we’ll be suspending EU shipping. Thank you for your understanding. We hope to have this sorted and reopen EU orders again soon.

We are happy to confirm that all our lingerie, nightwear and accessories comply with the General Product Safety Regulation (GPSR) (Regulation EU 2023/988), so we are now shipping to the EU. You can read more about our GPSR compliance here: https://www.aytengasson.com/pages/gpsr-compliance

Orders to the EU cost a flat fee of £11.80 for Royal Mail's Tracked & Signed service.
Orders to the USA cost a flat fee of £19.95 for Royal Mail's Tracked service.

We're limiting the destinations we serve due to the disproportionately high shipping costs for some regions. If your country isn't available, please contact us to discuss alternative shipping options. You will be sent a tracking number along with a confirmation that your order has been shipped within 2-3 working days of your order being placed. 

Duties, Customs & Taxes:

If your EU order is under €150, taxes will be included at checkout, so you won’t face unexpected customs fees or handling charges on delivery.

If your EU order is €150 or more, taxes won’t be charged at checkout. Instead, you’ll need to pay them as part of a customs fee upon delivery. Unfortunately, this is out of my control, and it’s the customer’s responsibility to pay them. If you’d like to avoid this, we suggest placing two separate orders under €150 each.

For orders to the USA: Previously, the U.S. de minimis exemption allowed duty-free imports from the UK for orders under $800. However, recent changes affect UK retailers:

  • 10% Baseline Tariff: Effective April 5, 2025, most UK goods exported to the U.S. now face a 10% tariff, increasing the cost of products for U.S. customers.

  • Removal of De Minimis Exemption: Starting August 29, 2025, the U.S. will eliminate the exemption that allowed duty-free imports for goods under $800. This means all shipments, regardless of value, will be subject to customs duties and fees. We will be covering these fees while we find out more about these new tariffs.

  • All orders will be sent via Royal Mail PDDP (Postal Delivery Duties Paid), meaning you won’t have to pay anything extra when your package arrives. Delivery will take a little longer (approx. 6–7 working days), but it’ll arrive hassle-free, with no surprise fees at your door.

For international customers elsewhere, your order may be subject to customs or import duties, which are charged once the parcel reaches its destination country. The recipient of the parcel must pay these charges. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely by country. Please feel free to contact us if you have any additional questions. We will do our best to help.

Order Tracking: All orders are sent with tracking information. You will receive a dispatch confirmation email with your tracking number once your order has been shipped. You can use this to monitor your delivery progress.

Shipping Restrictions: We currently ship worldwide. However, delivery times may vary depending on your location and local customs processing times.

Lost or Damaged Packages If your order is lost in transit or arrives damaged, please contact us immediately at info@aytengasson.com with your order number and photos (if damaged). We will work with our courier to resolve the issue promptly.

Local Collection: We offer local collection from our Brighton Lingerie Studio by appointment. Please select "Local Pickup" at checkout and we will contact you to arrange a convenient collection time.

Bespoke & Made-to-Order Items: Please note our bespoke service is currently unavailable. 

Questions? If you have any shipping questions, please contact us at info@aytengasson.com.